Returns & Exchanges

At Fire-Boltt, we strive to ensure you are completely satisfied with your purchase of our smartwatches and audio gear. If your product is defective or damaged upon arrival, we offer a hassle-free 7-day return and replacement policy to get you back on track.

Return Process

• 1.
  Initiate Request

  Visit our online support portal and enter your order ID and email address to start your return or replacement request within 7 days of delivery.

• 2.
  Verification & Approval

  Our technical team will review your request and may ask for photos or a short video demonstrating the technical issue or physical damage.

• 3.
  Product Pickup

  Once approved, we will arrange a free reverse pickup from your registered address; please ensure the device is packed in its original box with all accessories.

• 4.
  Quality Check & Resolution

  After the item reaches our warehouse and passes a quality inspection, we will ship your replacement unit or initiate a refund to your original payment method.